Family
Diesel
Sleeps 6
Neil
Response from Stephen
Hi Neil, Firstly I would say that to leave a one star review for the hire of a brand new never driven £70,000 motorhome is not really realistic. Reviews based on 1 to 5 stars are a strange concept with 1 star being maybe a 20 year old 100,000 mile smelly motorhome that smokes and keeps breaking down with leaks in the roof :) Its a shame the review system is sometimes abused in this way. I recall numerous communications during this hire beginning with very your late arrival to collect and us offering to stay on late after closing time to accommodate in every way we could. Yes we agree that once in the New Forest it would seem the gas pigtail pipe from the bottle required extra tightening which we tried to resolve in communications. All it required was you using a standard campsite gas spanner to check the tightness (very similar to a garden BBQ) but this simple 5 minute procedure was rejected. It`s quite often that during a motorhome hire the gas bottle may have to be swapped over as its important to realise motorhomes do require user input for various things like grey waste, fresh water filling and gas bottle rotations. The original motorhome intended did have a boiler malfunction but as you well know you agreed this brand new one would suit your needs. When you arrived we had already rectified the boiler which was the PCB and as this original one had a cycle rack we said this one was now ready for you and had been fully prepared but you declined and said you would now take the brand new one instead. The incorrect collection address is a mystery as here is a relevant section of the email that was sent to you on the 28/7/23 at 11.48am
Rental Details
Pick-up Location Drop-Off Location
(10:00 - 23:59) Partridge Green - Free collection point - Camelia Botnar Garden Centre, Littleworth Ln, RH13 8NA (10:00 - 23:59) Partridge Green - Free collection point - Camelia Botnar Garden Centre, Littleworth Ln, RH13 8NA
Pick-up Date & Time Drop-off Date & Time Period
04/08/2023 3:00 pm 10/08/2023 11:00 am 5 days 20 hours
We are very happy to supply you with a significantly discounted future hire and will next time insist on early arrival to collect so we can do a full one hour detailed instruction of how every last function on the motorhome works.
You may want to consider half term or Easter 2024 to get the true experience using one of our superb 2022/2023 model motorhomes.
Look forward to hearing from you so that we can hopefully receive a 5 star review next time. Thanks again - Stephen.
